Returns and refunds Policy

Draft prepared: 1 October 2026

Your Australian Consumer Law rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply regardless of a manufacturer’s warranty period. Nothing in this policy imposes a blanket deadline, original-packaging requirement or restocking fee on a valid consumer guarantee claim.

Faulty, damaged, incorrect or misdescribed goods

If there is a major failure, you may choose a refund or replacement. For a minor failure, we may arrange a free repair or another appropriate remedy within a reasonable time. If the problem cannot be fixed within a reasonable time, you may have further rights to a refund or replacement. If an item does not match our description or agreed fitment advice, contact us so we can assess the appropriate remedy.

How to request assistance

Email hello@evcart.com.au with your order reference, the product and a description of the issue. We may ask for reasonable proof of purchase and information to assess the problem. Photos are helpful if available. Contact us for the correct return address and safe return instructions; contacting us first helps us process your request and does not remove your statutory rights.

Do not send an item to a supplier or manufacturer address unless we have confirmed that return arrangement. Do not send payment card details by email.

Return delivery costs

If we confirm a fault or another consumer guarantee failure, we will reimburse reasonable return delivery costs. Keep postage receipts. Where an item cannot reasonably be posted or transported by you because of its size, weight or nature, we will arrange collection or another suitable return method as required by law.

Change of mind and incorrect selection

We do not currently offer an automatic change-of-mind return entitlement. If you ordered the wrong option or would like an exchange, contact us promptly. We will consider the request and confirm any agreed conditions and delivery costs before you return an item. This does not affect a remedy where the product is faulty, misdescribed or unsuitable for a purpose you made known to us and reasonably relied on our advice about.

Cancellations and refunds

Contact us promptly if you wish to cancel or change an order. A change may not be possible once processing or dispatch has occurred, but your statutory rights continue to apply. Approved refunds are returned to the original payment method where possible. We will confirm when a refund is issued; payment-provider and bank processing times vary. We will not require you to accept store credit instead of a refund you are entitled to under law.

Charger safety

Stop using equipment you believe is unsafe and contact us. Hardwired charger work must be performed by a suitably licensed electrician. Incorrect installation or misuse may affect a claim only to the extent it caused the problem; it does not remove unrelated consumer guarantee rights.

Further guidance: ACCC — repairs, replacements and refunds.