Shipping Policy

Draft prepared: 1 October 2026

Where we deliver

EVcart Australia sells online to Australian drivers and ships from Australia. Checkout currently accepts Australian delivery addresses only. We do not offer international delivery through this website.

Shipping charges and GST

Standard shipping is A$9.95 per order, including GST. Product prices and checkout totals are in Australian dollars (AUD). The delivery charge and total are shown before payment. No free-shipping threshold is currently offered.

Availability and dispatch

Accessories are offered using the availability information in our current catalogue. Chargers may be supplied from our own stock. Availability can change and does not reserve an item before your order is processed. If we cannot supply an item you paid for, we will contact you to arrange an agreed alternative or a refund for the unavailable item and any applicable delivery charge.

We do not offer preorders unless the product page expressly states the arrangements and you agree to them.

Delivery timing

Delivery timing depends on order processing, the delivery location and the carrier. We do not currently publish a fixed dispatch or delivery timeframe. Any estimate provided is an estimate, not a guaranteed arrival date. Delays do not remove your rights under Australian Consumer Law.

If you need an item by a particular date, email hello@evcart.com.au before placing your order so we can discuss whether your timing requirements can be met.

Your delivery details

Check your address and contact details before paying. If you need to correct them, contact us promptly with your order reference. We cannot guarantee changes after dispatch. Any additional charge for redelivery caused by incorrect details will be explained and agreed before it is incurred; this does not apply to an error caused by us.

Missing, damaged or incorrect deliveries

If your parcel does not arrive, arrives damaged or contains an incorrect item, email hello@evcart.com.au with your order reference and details. Photos can help us investigate but are not a condition of your statutory rights. We will investigate with the carrier and arrange an appropriate remedy. We do not automatically transfer responsibility for a lost parcel to you merely because it was dispatched.

For product problems and return arrangements, see our returns policy.